WhatsApp automation
Your WordPress tells them. They reply. Your team takes over.
Pingo Notify connects your WordPress store to WhatsApp: order confirmation, tracking codes, abandoned carts and campaigns go out on their own — and when the customer replies, the conversation lands in a shared inbox. Start free, no card required.
Your team shouldn’t be the bridge between the store and the customer
The information your customer needs already exists in the dashboard. What’s missing is it leaving on its own.
The information already exists
Payment cleared, status changed, tracking code arrived. It’s all recorded in your WooCommerce — and sitting there.
The customer has to ask
With no notice, every order update turns into a conversation: “has it shipped?”, “what’s the tracking?”, “when does it arrive?”.
Your team repeats itself
The team spends the day typing by hand what an automatic message would have answered the second the status changed.
Automation does the telling. Your team steps in when it becomes a conversation.
From the WooCommerce trigger to a human reply, with nobody copying and pasting anything.
New order, payment approved or status changed.
From your number, with the order details filled in.
On the same WhatsApp where the notice arrived.
In a shared inbox, for the whole team.
The AI agent answers right away; a person takes over whenever they want.
What you can automate
Every trigger has its own message, with rules and order variables.
New order
Confirm the purchase right away, with order number, items and total — and notify yourself too.
Status change
Pick a specific status or any of them. Processing, shipped, completed, cancelled: each with its own wording.
Tracking code
Filled in automatically by Infixs Correios Automático and Melhor Envio. The same template works for both.
Abandoned cart
With a configurable delay and a link that restores the cart exactly as the customer left it — or takes them straight to checkout.
After the sale
Fire X hours or days after the order is completed to ask for a review or remind them to reorder.
Content and comments
Works without WooCommerce: notify about a published post or a new comment on a blog, portfolio or company site.
Dokan marketplace
Native multi-vendor support: vendor data, sub-orders and filtering by order type.
AutomateWoo
A “Send WhatsApp” action inside your AutomateWoo workflows, with order variables.
Campaigns to many customers at once
Beyond automatic messages, you can reach a list of customers whenever you want — a promotion, a restock notice, an important announcement.
Once the conversation starts, it doesn’t get lost
The shared inbox on the PRO plan puts the company’s whole WhatsApp in one place.
Shared inbox
Every WhatsApp conversation in one place, in real time, for the whole team.
Unlimited agents
Invite as many people as you want, split them into teams and give each the right role. No charge per agent.
Automatic assignment
Conversations rotate among the agents who are online.
Labels
They organise conversations and contacts — and double as rules for how your bots behave.
Quick replies
Reusable answers, so nobody types the same thing twice.
Contacts
A light CRM: history per contact, an external ID to match your own system, duplicate merging and blocking.
An agent that never sleeps
AI agents answer on their own following your rules — and step aside the moment a human takes over.
The AI uses your own OpenAI key, and you pay that usage directly to OpenAI.
Connect by QR code today, or through the Official API when it makes sense
Both live in the same dashboard, and you can switch whenever you want.
QR code
Scan it and start sending in minutes, with no red tape and no Meta signup. It’s a managed session, with a name, controls and several numbers in the same dashboard.
Meta Official API
Verified badge, approved templates and interactive buttons. The account and the verification belong to your company at Meta, and template approval is theirs — we deliver the connection ready and walk the process with you.
Writing the message is the easy part
An editor built for people who don’t want to memorise variables.
Start free. Grow when you need to.
The plugin is free on the WordPress directory. What changes between plans is volume and platform features.
Free
To start and test on a real store.
R$ 0 per month
- 1 WhatsApp connection
- 100 messages per month
- 600 characters per message
- All plugin triggers
- No credit card
Standard
For stores with daily orders.
R$ 48 per month
- 3 WhatsApp connections
- 1,000 messages per month
- 1,500 characters per message
- Image and document sending
- Official API support
Pro
For teams selling and supporting on WhatsApp every day.
R$ 98 per month
- 8 WhatsApp connections
- Unlimited messages
- No character limit
- Video, audio and stickers
- Helpdesk with unlimited agents
- AI agents
- Connection status alerts
Paid by Pix or credit card. Credits renew every month.
It connects to what you already use
And to what doesn’t exist yet: everything the platform does is also in the REST API and webhooks.
Questions before you install
The ones we hear most.
Is it really free?
It is. The plugin is free on the WordPress directory, and the platform’s free plan gives you 100 messages a month on one connection, with no card. You only pay if you need more volume or the advanced features.
Do I need the WhatsApp Official API?
No. You can connect by QR code in minutes, with no Meta signup. The Official API is there when you want a verified badge, approved templates and interactive buttons.
Does it work without WooCommerce?
It does. With no store, you use the content triggers — post published and new comment — plus campaigns. With WooCommerce you also get order, tracking and cart triggers.
Do I have to change my checkout or theme?
No. The plugin uses the orders, statuses and customers already in your WooCommerce, and works with both the classic and the block checkout.
The customer replies. Where do I see it?
On the PRO plan the reply lands in the shared inbox, along with that contact’s history — and anyone on the team can take it.
How do I change plans?
Right in the Pingo Notify dashboard, whenever you want. The plugin unlocks the new plan’s features immediately.
Your next order can tell the customer for you
Install the plugin, connect a number and watch the first message go out. It takes a few minutes and costs nothing to start.
See also: plugin page · documentation